Frequently Asked Questions
How do I return my order?
You have 14 days from the date you received your order to return your purchase. Please visit the Athletics Footwear Return Centre and follow the instructions below:
- Insert your email/phone number and order number.
- Select the item you wish to return and choose the reason for return.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund approval.
Items must be returned unused and in the same condition that they were received in. Please ensure before returning the item that all tags are attached, all original packaging is present and intact. Please place the shoebox inside protective packaging.
Returns that do not meet our policy will not be accepted.
How soon will I get my refund?
1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund approval.
2. If the return is approved, your refund will be processed and a credit will be applied to the original method of payment within 10 working days.
Can I exchange my order?
You have 14 days from when you received your order to place an exchange.
To exchange your order please follow the instructions below:
1. Contact Us advising us of the item you would like exchanged and confirming the return pick up address.
2. Create an Exchange Authorization and follow the instructions to return your order.
3. Once your original order it received in acceptable condition, we will send out your requested exchange item.
Our customer care team will book your complimentary collection. There is no additional cost to exchange your purchase. If there is a price difference you will be charged or credited the difference.
Can I cancel or modify my order?
Modifying or cancelling an order is only possible if the merchandise has not yet entered the packaging or shipment phase. Please Contact Us immediately if you would like to make and changes to an existing order.
When will I receive my order?
Once your purchase is completed, an e-mail confirmation will be sent. This email acts like an invoice and will include your order number. Standard processing time takes up to 2 business days.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information.